Fixible ("we", "us", or "our") operates the mobile application Fixible (the "App") which connects users with local service providers (similar to UrbanClap/Urban Company).
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
1. Information We Collect
1.1 Information you provide directly
Name, email address, phone number, profile photo.
Service addresses (for providers and customers), billing address.
Payment details (note: we do not store full card data — see Payments section below).
Messages and attachments you send through in-app chat or support requests.
Ratings, reviews, and feedback you submit.
1.2 Automatically collected information
Device information: model, OS version, unique device identifiers.
Usage data: features used, pages/screens viewed, timestamps, crash logs.
Location data: when you allow it, we collect precise or approximate location to enable service requests, routing, and ETA. You can enable/disable location in your device settings.
Log data and diagnostic data for debugging and improving the App.
1.3 Third-party and social data
When you use third-party login (Google, Apple, Facebook, etc.) or connect social accounts, we may receive your name, email, and profile picture from those providers.
2. How We Use Your Information
Provide and operate the App’s core features (booking, messaging, payments, provider assignment).
Process payments, invoices and refunds.
Communicate with you (notifications, booking confirmations, service updates, marketing if you consent).
Provide customer support and investigate problems or abusive behavior.
Personalize content and recommendations.
Analyze usage and improve our services; perform analytics and troubleshooting.
Comply with legal and regulatory obligations.
3. Legal Basis (If applicable)
If you are located in the European Economic Area (EEA), our lawful bases for processing include the performance of a contract, legitimate interests (e.g., fraud prevention, service improvement), your consent (for marketing and some analytics), and compliance with legal obligations.
4. Payments
We use third-party payment processors to handle credit/debit cards and other payment methods. We do not store full card details on our servers. Payment processors (e.g., Stripe, Razorpay, Paytm — replace with the ones you use) are responsible for securely processing payment information.
5. Cookies and Similar Technologies
We and our partners use cookies, local storage, and similar technologies to operate and improve the App, remember preferences, and for analytics and security.
6. Sharing and Disclosure of Information
Service providers: We share data with vendors and service providers who help us run the App (hosting, analytics, payment processors, push notifications).
Service providers and professionals: When you request a service, necessary data (name, phone, service address, and job details) is shared with the selected provider to fulfill the booking.
Legal reasons: We may disclose information to comply with law, legal process, or to protect rights, safety, or property.
Business transfers: If our business is sold or merged, user data may be part of the transferred assets (we will notify users where required by law).
Replace the above with the actual services and SDKs your App integrates. Each third party has its own privacy policy and practices.
8. Security
We implement reasonable technical and organizational measures to protect personal data. However, no transmission over the Internet or storage is 100% secure — absolute security cannot be guaranteed.
9. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and regulatory needs.
10. Your Rights
Depending on your jurisdiction, you may have rights including:
Access: request a copy of your personal data.
Correction: ask us to correct inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to legal exceptions).
Restriction or objection: limit or object to certain processing, including direct marketing.
Data portability: receive your data in a machine-readable format.
To exercise these rights, contact us using the contact details below. We may require verification before responding.
11. Children
The App is not intended for children under 13 (or under the minimum age in your country). We do not knowingly collect personal data from children under this age. If you believe we collected data from a child, contact us to request deletion.
12. International Transfers
Your data may be processed in countries other than your residence. We will take steps required by law to ensure adequate protection when transferring data internationally.
13. Changes to This Privacy Policy
We may update this policy. If changes are material, we will notify users via the App or email and update the effective date above.
14. How to Contact Us
If you have questions or requests about this Privacy Policy, please contact: